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Get in Touch

24-hour response guarantee. Engineering team support. Free technical consultation for your weighing solutions.

Send Us Your Inquiry

Fill out the form below and our engineering team will evaluate your requirements. You'll receive a detailed response or quotation within 24 hours.

Direct Contact

Prefer to reach out directly? Choose your preferred method below.

Factory Address

Weiyang District, Xi'an City
Shaanxi Province, China

Working Hours

Mon-Fri, 9:00-18:00 (GMT+8)

Our Commitment to You

We treat every inquiry with the highest priority. Here's what you can expect when you contact us.

24-Hour Response

All inquiries receive a reply within 24 hours. Your message will never go unanswered.

Engineering Support

Professional engineers assess your needs--not automated template responses.

Free Consultation

Initial technical consultation is completely free. We help you choose the right solution.

Global Business Hours

We serve customers worldwide. Here's when our team is available in your time zone.

Time Zone Region Our Working Hours
GMT+8 (Beijing) China, Singapore, Malaysia 9:00 - 18:00
GMT+1 (CET) Central Europe 2:00 - 11:00
GMT-5 (EST) US East Coast 20:00 - 5:00 (prev. day)
GMT-8 (PST) US West Coast 17:00 - 2:00 (prev. day)

⏰ Outside our business hours? Leave us a message anytime--we'll respond as soon as our team is back online.

Frequently Asked Questions

Quick answers to common questions about working with us.

What is your Minimum Order Quantity (MOQ)?
For standard products, our MOQ is typically 100 pieces. For customized load cells with special specifications, the MOQ is usually 500 pieces. Sample orders are available for testing and evaluation purposes.
What is your lead time for production?
Standard products in stock can be shipped within 3-7 business days. For bulk orders of standard items, allow 15-25 days. Customized products typically require 30-45 days from design confirmation to delivery, depending on complexity.
Can you customize load cells to our specifications?
Yes, absolutely! We offer full customization including capacity range, dimensions, mounting interface, output signals (mV/V, 4-20mA, 0-10V, RS485), cable length, and environmental protection ratings. Our engineering team will work with you from concept to production.
Do you provide samples? Are they free?
Yes, we provide samples for evaluation. Standard product samples are charged at regular unit price plus shipping. For potential large-volume customers, sample costs may be refunded upon placing a bulk order. Customized samples require tooling and development fees.
What shipping methods do you support?
We ship globally via DHL, FedEx, UPS for express delivery (3-7 days), and sea freight for large orders (20-40 days). We handle all export documentation and can arrange door-to-door delivery. Insurance is available for high-value shipments.
What payment terms do you accept?
We accept T/T (wire transfer), PayPal, Western Union, and L/C for large orders. Standard terms are 30% deposit before production and 70% balance before shipment. For established customers, we can discuss flexible payment arrangements.
What is your warranty policy?
All our products come with a 12-month warranty covering manufacturing defects. Extended 24-month warranty is available for premium products. Warranty covers free repair or replacement. Damage from misuse, overload, or improper installation is not covered.
Do you offer OEM/ODM services?
Yes, we specialize in OEM/ODM manufacturing. We can produce load cells with your brand name, custom packaging, and user manuals. You'll need to provide your logo, brand guidelines, and packaging design. We also offer private labeling and white-label solutions for distributors.

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Still Have Questions? Let's Solve Them Together.

Whether you need a standard product, custom solution, or technical consultation--we're here to help. No inquiry is too small or too complex.